Exploration of Patient’s Experience with Quality of Care at Outpatient Department of Yekatit 12 Hospital Medical College, Addis Ababa Ethiopia

Tirhas Tadese; Getachew Weldeyohaness; Getabalew Endazenew; Tadese Alemu; Getasew Amogene

doi:doi:10.11648/j.ajhr.20221003.17

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Exploration of Patient’s Experience with Quality of Care at Outpatient Department of Yekatit 12 Hospital Medical College, Addis Ababa Ethiopia

Tirhas Tadese, Getachew Weldeyohaness, Getabalew Endazenew, Tadese Alemu, Getasew Amogene

Published in American Journal of Health Research (Volume 10, Issue 3)

Received: 28 April 2022 Accepted: 31 May 2022 Published: 9 June 2022

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Abstract

Background: The patient flow to outpatient service in any hospital of Ethiopia is increasing from time to time. It is a fact that meeting the growing demands of patients for health care service in the outpatient departments must ensure quality of care. Exploring the quality of care in terms of patient perspective is very vital. Therefore, the aim of this study was to explore patients’ experience of quality of care at outpatient department of Yekatit 12 Hospital Medical College. Method: A qualitative phenomenological approach research design was used. Eighteen focused group discussions each contains eight patients were conducted. A total of 144 patients were recruited through purposive sampling technique. The interviews were audiotaped, transcribed and subjected to thematic analysis. Semi structured questioner was used to collect the data. Result: The study participants described their experiences about the quality care at the hospital. The finding obtained from the focused group discussion was grouped in to three themes: breach of ethical principles, lack of necessary infrastructure and un-welcoming physical environment. Conclusion: It was found that the quality of care at the hospital was unsatisfactory. Thus the hospital mangers should design and implement a strategy to improve the quality of care provided at the hospital so as to improve patients’ satisfaction with the service.

Published in	American Journal of Health Research (Volume 10, Issue 3)
DOI	10.11648/j.ajhr.20221003.17
Page(s)	132-139
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2022. Published by Science Publishing Group

Keywords

Quality of Care, Qualitative, Patients’ Experience, Outpatient Department

References

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APA Style

Tirhas Tadese, Getachew Weldeyohaness, Getabalew Endazenew, Tadese Alemu, Getasew Amogene. (2022). Exploration of Patient’s Experience with Quality of Care at Outpatient Department of Yekatit 12 Hospital Medical College, Addis Ababa Ethiopia. American Journal of Health Research, 10(3), 132-139. https://doi.org/10.11648/j.ajhr.20221003.17

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ACS Style

Tirhas Tadese; Getachew Weldeyohaness; Getabalew Endazenew; Tadese Alemu; Getasew Amogene. Exploration of Patient’s Experience with Quality of Care at Outpatient Department of Yekatit 12 Hospital Medical College, Addis Ababa Ethiopia. Am. J. Health Res. 2022, 10(3), 132-139. doi: 10.11648/j.ajhr.20221003.17

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AMA Style

Tirhas Tadese, Getachew Weldeyohaness, Getabalew Endazenew, Tadese Alemu, Getasew Amogene. Exploration of Patient’s Experience with Quality of Care at Outpatient Department of Yekatit 12 Hospital Medical College, Addis Ababa Ethiopia. Am J Health Res. 2022;10(3):132-139. doi: 10.11648/j.ajhr.20221003.17

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@article{10.11648/j.ajhr.20221003.17,
  author = {Tirhas Tadese and Getachew Weldeyohaness and Getabalew Endazenew and Tadese Alemu and Getasew Amogene},
  title = {Exploration of Patient’s Experience with Quality of Care at Outpatient Department of Yekatit 12 Hospital Medical College, Addis Ababa Ethiopia},
  journal = {American Journal of Health Research},
  volume = {10},
  number = {3},
  pages = {132-139},
  doi = {10.11648/j.ajhr.20221003.17},
  url = {https://doi.org/10.11648/j.ajhr.20221003.17},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajhr.20221003.17},
  abstract = {Background: The patient flow to outpatient service in any hospital of Ethiopia is increasing from time to time. It is a fact that meeting the growing demands of patients for health care service in the outpatient departments must ensure quality of care. Exploring the quality of care in terms of patient perspective is very vital. Therefore, the aim of this study was to explore patients’ experience of quality of care at outpatient department of Yekatit 12 Hospital Medical College. Method: A qualitative phenomenological approach research design was used. Eighteen focused group discussions each contains eight patients were conducted. A total of 144 patients were recruited through purposive sampling technique. The interviews were audiotaped, transcribed and subjected to thematic analysis. Semi structured questioner was used to collect the data. Result: The study participants described their experiences about the quality care at the hospital. The finding obtained from the focused group discussion was grouped in to three themes: breach of ethical principles, lack of necessary infrastructure and un-welcoming physical environment. Conclusion: It was found that the quality of care at the hospital was unsatisfactory. Thus the hospital mangers should design and implement a strategy to improve the quality of care provided at the hospital so as to improve patients’ satisfaction with the service.},
 year = {2022}
}

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TY - JOUR
T1 - Exploration of Patient’s Experience with Quality of Care at Outpatient Department of Yekatit 12 Hospital Medical College, Addis Ababa Ethiopia
AU - Tirhas Tadese
AU - Getachew Weldeyohaness
AU - Getabalew Endazenew
AU - Tadese Alemu
AU - Getasew Amogene
Y1 - 2022/06/09
PY - 2022
N1 - https://doi.org/10.11648/j.ajhr.20221003.17
DO - 10.11648/j.ajhr.20221003.17
T2 - American Journal of Health Research
JF - American Journal of Health Research
JO - American Journal of Health Research
SP - 132
EP - 139
PB - Science Publishing Group
SN - 2330-8796
UR - https://doi.org/10.11648/j.ajhr.20221003.17
AB - Background: The patient flow to outpatient service in any hospital of Ethiopia is increasing from time to time. It is a fact that meeting the growing demands of patients for health care service in the outpatient departments must ensure quality of care. Exploring the quality of care in terms of patient perspective is very vital. Therefore, the aim of this study was to explore patients’ experience of quality of care at outpatient department of Yekatit 12 Hospital Medical College. Method: A qualitative phenomenological approach research design was used. Eighteen focused group discussions each contains eight patients were conducted. A total of 144 patients were recruited through purposive sampling technique. The interviews were audiotaped, transcribed and subjected to thematic analysis. Semi structured questioner was used to collect the data. Result: The study participants described their experiences about the quality care at the hospital. The finding obtained from the focused group discussion was grouped in to three themes: breach of ethical principles, lack of necessary infrastructure and un-welcoming physical environment. Conclusion: It was found that the quality of care at the hospital was unsatisfactory. Thus the hospital mangers should design and implement a strategy to improve the quality of care provided at the hospital so as to improve patients’ satisfaction with the service.
VL - 10
IS - 3
ER -

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Author Information

Tirhas Tadese

Public Health Department, Yekatit 12 Hospital Medical College, Addis Ababa, Ethiopia
Getachew Weldeyohaness

Public Health Department, Yekatit 12 Hospital Medical College, Addis Ababa, Ethiopia
Getabalew Endazenew

Public Health Department, Yekatit 12 Hospital Medical College, Addis Ababa, Ethiopia
Tadese Alemu

Public Health Department, Universal Medical and Business College, Addis Ababa, Ethiopia
Getasew Amogene

School of Pharmacy, Wollo University, Dessie, Ethiopia

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APA Style

Tirhas Tadese, Getachew Weldeyohaness, Getabalew Endazenew, Tadese Alemu, Getasew Amogene. (2022). Exploration of Patient’s Experience with Quality of Care at Outpatient Department of Yekatit 12 Hospital Medical College, Addis Ababa Ethiopia. American Journal of Health Research, 10(3), 132-139. https://doi.org/10.11648/j.ajhr.20221003.17

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ACS Style

Tirhas Tadese; Getachew Weldeyohaness; Getabalew Endazenew; Tadese Alemu; Getasew Amogene. Exploration of Patient’s Experience with Quality of Care at Outpatient Department of Yekatit 12 Hospital Medical College, Addis Ababa Ethiopia. Am. J. Health Res. 2022, 10(3), 132-139. doi: 10.11648/j.ajhr.20221003.17

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AMA Style

Tirhas Tadese, Getachew Weldeyohaness, Getabalew Endazenew, Tadese Alemu, Getasew Amogene. Exploration of Patient’s Experience with Quality of Care at Outpatient Department of Yekatit 12 Hospital Medical College, Addis Ababa Ethiopia. Am J Health Res. 2022;10(3):132-139. doi: 10.11648/j.ajhr.20221003.17

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@article{10.11648/j.ajhr.20221003.17,
  author = {Tirhas Tadese and Getachew Weldeyohaness and Getabalew Endazenew and Tadese Alemu and Getasew Amogene},
  title = {Exploration of Patient’s Experience with Quality of Care at Outpatient Department of Yekatit 12 Hospital Medical College, Addis Ababa Ethiopia},
  journal = {American Journal of Health Research},
  volume = {10},
  number = {3},
  pages = {132-139},
  doi = {10.11648/j.ajhr.20221003.17},
  url = {https://doi.org/10.11648/j.ajhr.20221003.17},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajhr.20221003.17},
  abstract = {Background: The patient flow to outpatient service in any hospital of Ethiopia is increasing from time to time. It is a fact that meeting the growing demands of patients for health care service in the outpatient departments must ensure quality of care. Exploring the quality of care in terms of patient perspective is very vital. Therefore, the aim of this study was to explore patients’ experience of quality of care at outpatient department of Yekatit 12 Hospital Medical College. Method: A qualitative phenomenological approach research design was used. Eighteen focused group discussions each contains eight patients were conducted. A total of 144 patients were recruited through purposive sampling technique. The interviews were audiotaped, transcribed and subjected to thematic analysis. Semi structured questioner was used to collect the data. Result: The study participants described their experiences about the quality care at the hospital. The finding obtained from the focused group discussion was grouped in to three themes: breach of ethical principles, lack of necessary infrastructure and un-welcoming physical environment. Conclusion: It was found that the quality of care at the hospital was unsatisfactory. Thus the hospital mangers should design and implement a strategy to improve the quality of care provided at the hospital so as to improve patients’ satisfaction with the service.},
 year = {2022}
}

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